Terms and Conditions

This policy governs the cancellation and return of any Order placed by the App/Website User (defined hereinafter) on www.ohlook.in (defined hereinafter) or the Android or the iOS app.

1. The domain name http://www.ohlook.in (hereinafter referred to as the “website”) and the “App” https://play.google.com/store/apps/details?id=in.ohlook.ohlook is owned by Billion Choices Solutions Private Limited, a company incorporated under the Companies Act, 2013 having its registered office at H.No 3 – 63, Plot No. 227, SBH Colony, Hayathnagar, Hyderabad, Telangana, 501511.

2. For the purpose of this Return and Cancellation Policy, wherever the context so requires “Website / App Owner” and “Website” shall mean Billion Choices Solutions Private Limited and www.ohlook.in, respectively. Also, wherever the context so requires, “Website / App User” or “User” or “he/ she” or “his/ her” shall mean any natural or legal person who is competent to enter into a legally binding Contract under the “Indian Contract Act, 1872” (hereinafter referred to as the “Contract Act”). Any person who is not competent under the Contract Act to enter into a legally binding Contract including minors, un-discharged insolvents, persons of unsound mind etc. are not eligible to use this App/ Website. This App/ Website is intended for individuals who are 18 years of age or above. By accessing or using this App/ Website or the services rendered by this App/ Website in any manner, the App/ Website User warrants that he/ she is 18 years of age or above.

3. By accessing, browsing, using and/or availing the services, products and tools provided by this App/ Website, the App/ Website User agrees to abide and be bound by the provisions of this “Return and Cancellation Policy” as applicable to this App/ Website. The App/ Website User’s access to and use of this Site and/or the Services is conditional upon the App/ Website User’s acceptance and continuous compliance with the provisions of this “Return and Cancellation Policy” and the Terms of Use and other policies available on this Site at all times. The App/ Website Owner reserves the right to refuse access to this App/ Website and/or terminate account(s) and/or remove and/or edit content at any time without Notice to the App/ Website User. It is the App/ Website User’s responsibility to review this “Return and Cancellation Policy” periodically for updates/ changes. The App/ Website User’s continued use of this App/ Website following the posting of changes will mean that he/she accepts and agrees to the revisions. If the App/ Website User does not agree to be bound by any of the provisions of this Return and Cancellation Policy, then he/ she shall not use and/ or access this App/ Website.

4. The App/ Website Owner owes no liability to the App/ Website User for citing any reason for cancelling any Order made by the App/ Website User. 5. By mere use of this App/ Website, the App/ Website User expressly consents to the terms of this “Return and Cancellation Policy”. This “Return and Cancellation Policy” is incorporated into and subject to the Terms of Use of this App/ Website. This “Return and Cancellation Policy” shall be read in accordance with and subject to the provisions of the Terms of Use of this App/ Website.

6. The App/ Website User shall send the cancellation and/ or return request by emailing the App/ Website Owner at orders@ohlook.in

7. The App/ Website Owner’s decision shall be final to decide whether the cancellation and / or return request of the App/ Website User is accepted or not.

  1. In case of cancellation and/ or return of any Order being placed by the App/Website User, the refund(s) to be made by the App/Website Owner to the App/Website User of the Security Deposit and/ or Rental Fee and/or Delivery Charge and/ or any other charge(s) would be refunded within 15- 45 days from the date of cancellation and/ or the return, depending upon the Bank Policies of the App/Website Owner and the App/Website User, respectively.9. All the refunds to be made are done through the Third-Party Payment Gateways engaged by the App/Website Owner. However, the App/Website Owner shall not be liable in any manner, if there is any delay/ failure in the processing of the refund to be made to the App/Website User, instead it is the liability and responsibility of the Third-Party Payment Gateways. It is hereby stated that the App/Website Owner will take reasonable steps to get the refunds processed in a timely manner, but, it cannot guarantee the same.
  2. The App/Website Owner will inspect the product(s) returned by the App/Website User when it reaches its warehouse and check whether the product(s) is intact and is in the same condition as it was when it was delivered to him/ her. OhLook reserves the right to take the final decision about the condition of the returned product(s).11. In case of any Major Damage (any kind of loss which diminishes the commercial value of the product, including but not limited to, theft, alteration, non-reversible treatment to the fabric, replacing original product with fake product, fabric burn, ripping off of the fabric) being caused to the product(s) while it is in the custody of the App/Website User, an additional charge of up to 100% of the Retail value of such product(s), as determined by the App/Website Owner, shall be payable by the App/Website User.

    12. The App/Website User explicitly agrees to the levy of such additional charge on account of Major Loss (defined above) being caused to the product(s) while in the custody of the App/Website User, as determined by the App/Website Owner.

    13. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the OhLook Express Category, the additional charge, as determined by the App/Website Owner, shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.

    14. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the OhLook Reserve Category, the additional charge, as determined by the App/Website Owner, shall be adjusted from the Security Deposit being paid by the App/Website User and in case of the additional charge being higher than the Security Deposit, the App/Website Owner is explicitly authorised by the App/Website User to levy the balance of such additional charge, the balance of the additional charge shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.

    15. The App/Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the App/Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. Once, the Delivery Personnel leaves the premises of the App/Website User and till the product(s) reaches the warehouse of the App/Website Owner, any kind of damage found on the product(s) shall be the sole liability of the App/Website User.

    16. The Pick-up time shall be mutually decided between the Delivery Personnel and App/Website User over phone-call on the day of pick-up. The Delivery Personnel shall call the App/Website User for knowing the Pick-up time.

    17. It is hereby clarified that the App/Website Owner will take best efforts to ensure that the product(s) ordered by the App/Website User under any of the categories mentioned on this App/Website are delivered within the timelines specified in the Terms of Use of this App/Website, however, in case of delay of more than 1 (one) day from the specified delivery date and/ or time, the App/Website Owner shall refund the entire amount charged for the product(s) ordered by the App/Website User from this App/Website.

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